Service Contract Options
Option One - Basic Maintenance
Climaserve will allocate a technician to carry out routine maintenance on all items of specified plant at predetermined intervals. The agreed maintenance schedule would be determined by equipment criticality and use, budget constraints and site-specific factors as advised by the client. This option includes full 24-hour/365 day emergency support, with guaranteed response times.
With this option any materials, components and consumables required would be chargeable. In the case of equipment requiring repair or a service call outside scheduled visits, additional charges for labour would be applicable.
Option Two - Labour Inclusive
Provides option one cover as above with the addition that all labour costs for repairs, service calls or remedial works are included.
Option Three - Consumable Parts and Labour
Includes option one and option two cover plus all consumable materials associated with maintenance, such as air filters and drive belts.
Option Four - Fully Comprehensive
Includes all the above Levels plus cover for all major components
Climaserve Limited also offer service contracts tailored to each client’s individual requirements, should you wish to discuss your requirements please contact our service team who will be happy to help.
Performance & Accountability
In a modern service business delivery performance, monitoring benchmarking and measurement are vital - important for both the client and the service provider. We implement Service Level Agreements (SLA''s) on major contracts to create a mechanism for defining and operating service level provision on a day-to-day basis. Customer expectations are quantified and supplier performance is measurable. Key Performance Indicators (KPI''s) covering all aspects of the service are monitored and regularly reviewed to drive up service levels as part of a process of continuous improvement.
Service & Repair
Climaserve are able to offer a comprehensive range of air conditioning, refrigeration and building services planned preventative maintenance and repair services.
Repairs and maintenance agreements are offered on either a contract or ad-hoc basis to a huge variation of business types and equipment. Whether it be an office served by DX or water chilled air conditioning plant, or a factory environment served by a refrigeration process or air handling plant, call us today on 0845 6521904.
Climaserve have progressed to become a leading specialist in air conditioning, refrigeration and building services engineering.
Quoting & Estimating
These services are available to support our reactive, routine and planned operations. Our project managers will price your requirements in accordance with your set timescale and budget, and ensure continuity through managing the project to completion.
Allied to our quotation and estimation services, our dedicated project teams are available to conduct minor project works on time, every time. With full management and supervision in-built, customers are assured of continuity, quality and compliance to the Construction Design Management Regulations, 1994 and 2000.
